Symptoms
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The motor and shaft turn, but the blade stalls or slips on the washers during a normal supported cut.
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At no load the motor starts, but speed has a dead band, surges, cuts out, or ignores trigger pressure.
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The pack was immersed, splashed internally, left in rain, or exposed to salt water, bleach, chlorine, or another conductive/corrosive liquid.
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BATTERY SEATS BUT WILL NOT STAY LATCHED
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Saw dead with charged pack
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TOOL IS COMPLETELY DEAD - NO LED OR MOTOR
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A charged, latched battery and normal trigger command produce no chuck rotation.
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THE DRILL/DRIVER WILL NOT START WITH A VERIFIED BATTERY
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A charged, latched battery and normal trigger command produce no rotation, impacts, or LED.
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The drill gives no motor, chuck, or work-light response with a proven charged battery.
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Two known-good compatible tools give no response with the charged pack.
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The tool-free blade-clamp release lever will not reach full open or close securely.
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With the battery removed and no bit fitted, the chuck will not hand-turn normally or feels seized.
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The foot can be set to an angle, but moves after the bevel lever is locked or drifts during cutting.
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With the bit removed, the driver makes continuous abnormal grinding, knocking, or scraping.
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Temperature delay persists after pack and charger stabilize indoors.
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The chain travels around the bar but only rubs the wood, produces almost no chips, and will not enter the cut.
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The battery will not slide fully into the handle, lock in place, stay retained, or release normally.
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The battery will not slide in, lock, release, or remain secure in the handle.
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The drill stops early or gives far less runtime than expected without unusual heat.
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