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Models

Manuals

Symptoms

THE DRILL/DRIVER WILL NOT START WITH A VERIFIED BATTERY
The battery will not slide fully into the handle, stay retained, or release normally.
BATTERY WILL NOT CHARGE
A sound V20 battery is fully seated, the direction button is fully forward or reverse, and the tool gives no motor sound, LED response, or chuck motion. The dead state persists when the tool is held still.
The motor can be heard, but the front output remains still in both directions with the bit removed.
The trigger returns normally and power drops, but the anvil repeatedly coasts instead of stopping promptly.
BATTERY WILL NOT SEAT, LATCH, OR RELEASE
The motor runs normally, but the LED is dead, dim, or intermittent with trigger use.
The direction lever will not reach forward, reverse, or center lock, or the selected position does not hold.
With no fastener load, the bare or correctly fitted output sounds harsh, binds, knocks, or shakes abnormally.
The battery will not slide in, click into place, release, or remain secure in the handle.
The torque collar binds, will not stay on a setting, or the clutch slips or locks at every position.
THE BATTERY WILL NOT SEAT, LATCH, RELEASE, OR STAY SECURE
Battery or charger feels warm
The collar pulls, but the bit will not come out, or a short/broken piece is recessed in the chuck.
The direction button jams, will not hold center lock, or the tool runs in only one direction.
With the bit removed, the driver makes continuous abnormal grinding, knocking, or scraping.
The Battery Will Not Install, Latch, Or Release From The Saw
Latched battery will not release
The Battery Will Not Charge Or The Charger Shows A Delay Or Problem State

Failure Modes

part